First of all, make sure you're not seeing a prepaid rate. Be very careful when you encounter these.
Some companies--most notably Priceline and Hotwire--let you bid for and prepay for a rental car, but if you do this, you usually can't cancel or refund your rental at all. That means that even if your flight is canceled or you have a family emergency and have to cancel your trip, you're out the money you paid for your car. These rates may look low up front, but note that rental rates often go down as time goes on, and so if you bid and prepay for your car through one of these sites, you may end up paying more than you would by waiting for our tracking system to help you find a lower rate. We generally advise not to bid for a rental car on one of these sites unless it's less than a few days before your pick-up date and the rate is much lower than the best rate that we can quote.
Some other sites do allow you to change or cancel prepaid reservations, but there's usually a fee for doing so. This fee may increase the closer it is to your rental date and may even be nonrefundable in the last few days or week before your rental. Be sure you read the terms and conditions of your prepaid rate very carefully to make an educated decision as to whether it's worth prepaying. You'll want to be sure you've requested a quote for the best discounted rates we can find before booking a prepaid reservation elsewhere.
Or, if you have booked a lower rate on another site, great! Our only goal is that you get the best possible price on your rental. The best thing to do, then, is to click here to submit your booking to us for price tracking. That way, we can keep looking for even lower rates and alert you when an even better deal comes along.
All that said, if you're seeing a lower rate somewhere that you think we should be able to meet or beat, please feel free to contact us at any time. We'll be glad to review your rental and make sure everything is set up properly to get you the very best possible deal on your rental car rate!